Evaluating Patients' Satisfaction in Isfahan Dental School during COVID-19 (Academic Year 2020-2021)

Abstract

Introduction: The aim of this study was to evaluate the satisfaction of patients in the School of Dentistry of Isfahan University of Medical Sciences during the COVID-19 pandemic (Academic Year 2020-2021).

Materials & Methods: This is a cross-sectional descriptive-analytical study utilizing a self-made questionnaire with confirmed validity and reliability, comprising 34 questions including demographic details, inter-personal parameters, ease and access to infection control to assess patients'satisfaction in the Dental faculty during the COVID-19 pandemic from 251 patients in the academic year 2020-2021. Finally, the data were analyzed using descriptive statistical methods including mean and standard deviation, frequency distribution tables, and statistical methods including independent t-test, Pearson correlation coefficient and one-way analysis of variance. (p value > 0.005).

Results: In the present evaluation, it was observed that most of the patients of the study were from the general endo ward (20 patients - 8%). The highest overall satisfaction of patients was reported at the specialized surgery ward with a mean of 144.25 ± 24.92, the lowest at the specialized prosthesis ward with a mean of 128.41 ± 8.30 and the overall satisfaction of patients had a mean score 136.60 ± 19.32 out of 170 (80.35%).

Conclusion: In general, the level of satisfaction of patients referred to Isfahan Dental School during the corona pandemic was relatively good.