Do Current Knowledge Management Systems Meet Learning Needs?

Abstract

Knowledge Management Systems (KMS) have traditionally focused on storing and retrieving textual documents, which may not adequately address the learning needs of new generations (Z and Alpha) accustomed to interactive and multimedia content. Despite the introduction of effective digital content management principles, a significant gap exists between these principles and their organizational implementation. Research indicates that the mere use of Learning Management Systems (LMS) without multimedia and interactive content reduces educational effectiveness and employee motivation. Furthermore, combining various multimedia content forms in instructional design improves understanding and task performance. At the organizational level, Electronic Document Management Systems (EDMS) form the backbone of knowledge bases, while knowledge management and organizational learning are interdependent. Three factors contribute to the persistence of traditional approaches: a fragmented view of knowledge management, mismatch with new generation learning styles, and neglect of AI's role in learning personalization. Therefore, a fundamental shift from viewing KMS as storage tools to dynamic, personalized learning ecosystems is necessary, requiring content redesign, strategic reorientation, and human empowerment. This transformation can enhance organizational performance and competitiveness in the digital era.