Identifying Key Performance Indicators for Health Management of Population, Family, and Schools in the Deputy of Health at Ahvaz Jundishapur University of Medical Sciences

Parvin  Mohammadi; Hosein  Tahmasi; Nayeb Fadaei  Dehcheshmeh

doi:10.18502/mshsj.v9i4.18165

Parvin Mohammadi BSc in Midwife, Social Determinants of Health Research Center, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
Hosein Tahmasi MSC student in Health Services Management, Department of Health Services Management, School of Public Health, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran
Nayeb Fadaei Dehcheshmeh Assistant Professor, Department of Public Health, Shoushtar School of Medical Sciences, Shoushtar, Iran

DOI: https://doi.org/10.18502/mshsj.v9i4.18165

Keywords: Health indicators, Key Performance Indicators (KPIs), Health programs, Population, Family and School Health, Delphi technique

Abstract

Background: Reproductive, maternal, neonatal, and child health hold significant potential to enhance the health and quality of life for the current and future generations, thus they are considered the centerpiece of the Sustainable Development Goals (SDGs). Identifying Key Performance Indicators (KPIs) and utilizing them in monitoring health programs is crucial for resource management, service quality enhancement, and satisfaction. This study aimed to identify the KPIs for the health management of the population, family, and schools in the Deputy of Health at Ahvaz Jundishapur University of Medical Sciences.

Methods: This study is an observational research utilizing the Delphi technique. The research population included 50 managers and staff from the health deputy and health networks. Participants were selected using purposive sampling. Initially, a review of literature and organizational documents was conducted to examine all programs related to the management of population, family, and school health, and indicators for each program were extracted separately. Subsequently, over three stages, the opinions and assessments of these individuals were collected and analyzed to reach a consensus on the KPIs. Two Likert scale questionnaires—a three-point scale (inappropriate, no opinion, appropriate) and a nine-point scale—were used to identify and confirm the KPIs. Data analysis was performed using frequency, percentage, and median.

Results: In five health management programs targeting the population, family, and schools, 107 indicators were included the study. The highest number of indicators (over 35 %) in the first Delphi round pertained to maternal health programs. After completing the first round of Delphi, 76 indicators were identified as appropriate by 60 % or more of the participants and entered the second round of Delphi. All 8 indicators for the adolescent, youth, and school health programs advanced to the next round. However, 53.8 % of the indicators related to population and reproductive policies were selected for the subsequent round. Moreover, 8.4 % of the second round indicators (9 indicators) were reviewed in the third round for further experts’ comments, resulting in the approval of 4 key indicators related to the middle-aged and elderly health program as key indicators in this round.

Conclusion: From the total indicators of population health, family, and school health management, 44 indicators were identified and confirmed as KPIs. The middle-aged and elderly health program had the most number of key indicators with 11 indicators, and the adolescent, youth, and school health programs had the fewest number with 6 indicators. Other programs key indicators were equal (9 key indicators for each program). The analysis and evaluation of these indicators by health managers and experts can facilitate effective planning and interventions to improve public health.