Investigating the Impact of the Hospital Information System on the Performance of Management Units at Pasteur Hospital in Bam from the Perspective of Managers

Mohammad Javad  Akbarian Bafghi; Shaghayegh  Shafa; Saeideh  Baghdervazeh; Sajjad  Khosravi; Rasheed  Pourhamidi

doi:10.18502/mshsj.v9i3.17296

Mohammad Javad Akbarian Bafghi Assistant Professor, Department of Healthcare Management, School of Public Health, Bam University of Medical Sciences, Bam, Iran
Shaghayegh Shafa MSc student in Healthcare Management, School of Management and Medical Informatics, Kerman University of Medical Sciences, Kerman, Iran
Saeideh Baghdervazeh BSc in Healthcare Management, Bam University of Medical Sciences, Bam, Iran
Sajjad Khosravi Assistant Professor, Non-Communicable Diseases Research Center, Bam University of Medical Sciences, Bam, Iran
Rasheed Pourhamidi MSc in Biostatistics, Non-Communicable Diseases Research Center, Bam University of Medical Sciences, Bam, Iran

DOI: https://doi.org/10.18502/mshsj.v9i3.17296

Keywords: Hospital Information System, Hospital management, Human resources, Organizational decision making

Abstract

Background: The Hospital Information System (HIS) is a comprehensive information management system in hospitals that plays a significant role in the quality of managers' decisions. Therefore, this study aimed to examine the impact of the HIS on the performance of management units at Pasteur Hospital in Bam from the managers' perspective in the year 2023.

Method: The present study was an applied, descriptive, and cross-sectional study conducted in 2023. The performance of management units was examined in three clinical, human resources, and financial indicators. The study population consisted of all the managers at Pasteur hospital in Bam at three levels: executive, middle, and top management, who were entered into the study through a census (38 individuals). Information was collected using a standardized questionnaire, and for data analysis, SPSS ₂₇software and appropriate descriptive and analytical statistical tests (independent t-test and ANOVA) were used.

Results: Participating managers were 76.30 % women and 23.70 % men. 73.70 % of them had a bachelor's degree and most of them were in the category of operational and middle managers. From the point of view of the managers of the HIS, the greatest impact on the indicators of the trend of treatment activities (28.60 ± 5.35), cost (50.00 ± 3.60), productivity and training (32.35 ± 12.81) and the least impact on the indicators of information exchange (25.50 ± 4.67), income (32.33 ± 0.57), salary and wages (10.50 ± 5.00). In this study, three components—clinical, financial, and human resources—were examined separately by gender, education level, and management levels. The results of the independent t-test indicated that there was a significant difference only in the clinical component based on gender (p = 0.04)

Conclusion: To enhance the effectiveness of the HIS on managers' performance, it is essential to first conduct a comprehensive needs assessment of all management units. This needs assessment should identify the essential tasks and specific needs of each unit, and based on that, the enhancement of the HIS should be aligned with these needs. Moreover, paying special attention to the dimensions and indicators that receive less impact from this system can help improve the overall performance of the system and enhance its effectiveness in all aspects.