Fuzzy Interpretive Structural Modeling regarding Factors Affecting Employees’ Experience Management in Mashhad University of Medical Sciences

Vahid Ghadam  Kheyr; Ali Akbar  Farhangi; Abolfazl  Danaee; Mohammad Taghi  Shakeri

doi:10.18502/mshsj.v9i1.15782

Vahid Ghadam Kheyr PhD, student of Organizational Behavior Management, Semnan branch, Islamic Azad University, Semnan, Iran
Ali Akbar Farhangi Professor, Department of Management, Tehran Science and Research Unit, Islamic Azad University, Tehran, Iran
Abolfazl Danaee Associate Professor, Department of Management, Semnan Branch, Islamic Azad University, Semnan, Iran
Mohammad Taghi Shakeri Professor, Department of Biostatistics, School of Health, Mashhad University of Medical Sciences, Mashhad, Iran

DOI: https://doi.org/10.18502/mshsj.v9i1.15782

Keywords: Employees’ experience, Fuzzy Interpretive Structural Modeling (FISM), Organizational factors, Environmental factors, Cultural factors

Abstract

Background: Employees are considered internal customers of the organization, and today, employee’s experience has become a prominent topic in the field of human resources. This study aims to model the factors affecting employees’ experience management in Mashhad University of Medical Sciences using fuzzy interpretive structural modeling.

Methods: This applied study was descriptive-analytical conducted in 2023. 10 faculty members, managers, and staff of Mashhad University of Medical Sciences were selected using a purposive sampling method. Interpretive Structural Modeling (ISM) questionnaire consisting of a 7x7 matrix was then given to them, and they were asked to find the contextual relationship between the variables based on the pairwise comparison scale. In the analysis section, fuzzy interpretive structural modeling and MICMAC analysis were used to structure and analyze the status of the factors.

Results: 7 organized themes (organizational, physical environment, technological, job, managerial, cultural, and individual factors) were identified for employees’ experience in Mashhad University of Medical Sciences. Findings showed that cultural and managerial factors are at the lowest level of the structure and have more influence and less dependence. In other words, these are the most influential factors on employees’ experience. Job, technology, and organizational factors were placed at the second level. In contrast, individual and physical factors were at the highest level of the structure and had less influence and more dependence on other factors.

Conclusion: The findings indicate that Mashhad University of Medical Sciences should focus on strengthening and improving cultural and managerial factors to improve employees’ experience. Additionally, attention to job, technology, and organizational factors, along with addressing individual employee’s needs and providing a favorable physical environment, are essential for employees’ effective experience management at the university. This study, by providing a comprehensive model of factors influencing employees’ experience, assists universities and other organizations in gaining a deeper understanding of this concept and developing effective strategies for its enhancement.