Estimating the Number of Department Secretaries Needed in in Hazrat Zainab Hospital Based on Workload Indicator of Staffing Needs  in 2023

Nahid Bakhtiary; Mohamad Amin  Bahrami; Peivand Bastani

doi:10.18502/mshsj.v8i4.15165

Nahid Bakhtiary MSc student in Health Services Management, School of Medical Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran
Mohamad Amin Bahrami Professor, Department of Health Services Management, Health Human Recourses Research Center, School of Medical Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran
Peivand Bastani Associate Professor, Health Human Resources Research Center, School of Medical Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran

DOI: https://doi.org/10.18502/mshsj.v8i4.15165

Keywords: Work Measurement, WISN, Estimates, Human resource, Department Secretary

Abstract

Background: Department secretary position is one of the most important and practical jobs in the hospital, which is often neglected. The secretary of the nursing department is responsible for carrying out all office affairs of the department under the direct supervision of the supervisor; Therefore, proper planning for adequate supply of these forces in hospital departments is very important.

Results: According to the results of the research, at the time of the study in Hazrat Zainab (S) Shiraz Hospital, 13 secretaries were working, and the required number of secretaries in the department was 12.94 based on the WISN; but, since a work measurement was done for each department separately, the result was different in each department.

Conclusion: Results revealed that, in general, there is no shortage of secretaries in hospital departments, and there is no need to recruit new staff; however, in terms of workload, there is no balance between different departments, so it is necessary to balance the workload in different departments through proper planning.