Comparison of the importance and observance of the patient's bill of rights from the perspectives of patients and personnel of hospitals in Kerman

Mahlagha   Dehghan; Roghayeh  Mehdipour-Rabori; Masoud  Rayani; Mohammad Ali  Zakeri; Mina  Mobasher; Maryam   Iranmanesh; Narges   Rezai

doi:10.18502/jmehm.v13i5.4070

Mahlagha Dehghan
Roghayeh Mehdipour-Rabori
Masoud Rayani
Mohammad Ali Zakeri
Mina Mobasher
Maryam Iranmanesh
Narges Rezai

DOI: https://doi.org/10.18502/jmehm.v13i5.4070

Keywords: Patients’ rights; Clinical ethics; Patients’ bill of rights

Abstract

Patients’ rights are among the most important criteria for evaluating the quality of health services. The current study aimed to determine the importance and observance of the patient's bill of rights. This cross-sectional study was done in Kerman, Iran. The research samples were 217 patients and 204 personnel. The data collection tool was a researcher-made questionnaire in the scope of the patient's bill of rights, and data were analyzed by SPSS 15. The results showed a significant difference between patients and the personnel on the subject of the patient's bill of rights and most of its dimensions (P < 0.01). However, no significant difference was found between their views on the observance of the patient's bill of rights and its dimensions. Also, 35.9% of patients as well as 25% of personnel considered the observance of patients’ rights unfavorable. The participants were aware of the importance of the patient's bill of rights. It is necessary, however, to codify and approve the laws related to the rights of patients.