The Relationship between Health Literacy and Patient Satisfaction among Cardiac Patients with Staff: A Case Study at the Educational Hospital in Yazd

Seyed Masood  Mousavi; Elham  khaledi; Sajjad  Bahariniya; Fatemeh  Babaei zarch

doi:10.18502/tbj.v24i2.19663

Seyed Masood Mousavi Assistant professor in Health Policy, Health Policy and Management Research Center, Department of Health Management and Economics, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran
Elham khaledi Ph.D. Student, Student Research Committee, Department of Biostatistics and Epidemiology, School of Health, Isfahan University of Medical Sciences, Isfahan, Iran
Sajjad Bahariniya Ph.D.Student ,Student Research Committee, Department of Healthcare Services Management, School of Health Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran
Fatemeh Babaei zarch Bachelor Science in Healthcare Services Management, Health Policy and Management Research Center, Department of Health Management and Economics, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran

DOI: https://doi.org/10.18502/tbj.v24i2.19663

Keywords: Health literacy, Heart Diseases, Patient satisfaction, Afshar Hospital

Abstract

Introduction: Health literacy includes the ability of an individual to understand and evaluate health information in order to make the right decisions about improving their quality of life. The present study aimed to investigate the relationship between health literacy and satisfaction of heart patients with staff.

Methods: The present study was a descriptive-correlational study that was conducted cross-sectionally in 1403 on 131 cardiac patients at Afshar Hospital in Yazd. Data were collected using standard Iranian health literacy questionnaires (HELIA) and patient satisfaction questionnaires and analyzed using SPSS version 27 software.

Results: The mean patient satisfaction score was 79/96 ± 17/2 and the mean health literacy score was 61/18 ± 20/96, indicating insufficient health literacy. Among the health literacy dimensions, the highest mean score was related to the decision-making and use of health information dimension and the lowest score was related to the reading skills dimension. Among the patient satisfaction dimensions, the highest mean score was related to the medical staff dimension and the lowest score was related to the nursing staff dimension. Also, no significant relationship was observed between health literacy and patient satisfaction.

Conclusion: Although the overall relationship between health literacy and patient satisfaction was not significant, their different dimensions independently had coherent structures and were related to each other; in such a way that improving one dimension can lead to improving other dimensions. It is also recommended to hold workshops, produce simple and understandable educational content, and strengthen effective communication with patients in order to improve patient health literacy.