Evaluating the Usability of Hospital Information Systems based on ISO 9241-10 Standard: A cross-sectional study

Mostafa Shanbehzadeh; Mansoureh Jamshidian; Omid Yousefianzadeh; Hadi  Kazemi-Arpanahi

doi:10.18502/ahit.v2i1.6165

Mostafa Shanbehzadeh Ph.D. in Health Information Management, Department of Health Information Technology, School of Paramedical, Ilam University of Medical Sciences, Ilam, Iran.
Mansoureh Jamshidian M.Sc. of Medical informatics, Department of Health Information Technology, School of Paramedical, Ilam University of Medical Sciences, Ilam, Iran.
Omid Yousefianzadeh Ph.D. in Health Information Management, Department of Health Information Technology and Management, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran. Health Technology Assessment and Medical Informatics Research Center, School of Public Health, Shahid Sadoughi University of Medical Sciences, Yazd, Iran.
Hadi Kazemi-Arpanahi Ph.D. in Health Information Management, Department of Health Information Technology, Student Research Committee, Abadan Faculty of Medical Sciences, Abadan, Iran.

DOI: https://doi.org/10.18502/ahit.v2i1.6165

Keywords: Hospital Information System, Evaluation, ISO 9241/10, Standard

Abstract

Results: Based on the results, 56% of HISs users in the surveyed hospitals were somewhat satisfied, with the total average of all scores being equal to 2.8 from 5. The results suggested that the highest
scores were found for the criterion of "controllability," while the
lowest scores were associated with "suitability for individualizations" and "self-descriptiveness," respectively.

Conclusion: The HISs users' satisfaction was considered relatively desirable in terms of functionalities factors. Therefore, user-friendliness, flexibility, and web-based capabilities are suggested as the most important requirements that must be taken into account for enhancing usability and adoption of HISs.