Evaluating The Usability of a Web Software and Determining its Correlation with Fatigue and Burnout Factor in Office Personnel of a Health Center in Tehran City

Abstract

Introduction: The importance of assessing and identifying ergonomic risk factors in the workplace among office workers has increased with the increase in occupational tasks of computer and increasing the risk of physical and mental disorders among its users. One of these factors is the usability of computer hardware and software. The purpose of this study was to evaluate the applicability of office automation software and to measure the fatigue and burnout of employees in an office and determine their correlation.

Methods: In this study, in one of the health centers of Tehran City, staff fatigue, burnout and their use of office automation software using multidimensional job fatigue inventory (MFI-20), maslach burnout inventory (MBI), and the standard questionnaire was used to evaluate the usability of the software. Data were analyzed by SPSS 23 software.

Results: The findings of this study showed that automation software was very useful for most users. According to the findings of this study, there was a significant negative correlation between software usability and emotional exhaustion dimensions, the reduction of personal inadequacy, general fatigue, and physical fatigue with correlation coefficients of -0.228, -0.511, -0.372 and -0.287, respectively.. The greater the usability of the software, the lower the level of employee fatigue and fatigue.

Conclusion: The applicability of job software is effective in burnout and fatigue of employees. Therefore, the usable design of such web-based software should be considered by office systems and software developers