Bridging artificial intelligence and cognitive ergonomics: a call for synergy

  • Masoud Rostami
  • Raziyeh Soltani
  • Vidasat Anooshe
Keywords: Artificial intelligence, cognitive ergonomics, human performance

Abstract

There is considerable potential between the field of artificial intelligence (AI) and cognitive ergonomics. The purpose of this thesis is to support increasing attention to the synergy between artificial intelligence and cognitive ergonomics, as well as the urgent need to explore it in research and practice.Artificial intelligence (AI) has become an integral part of the modern workplace, transforming industries, increasing productivity, and streamlining processes. However, as AI technologies continue to evolve, it is essential to consider the human side of this digital transformation. Ergonomics, the science of designing workspaces and tools that fit the people who use them, is a critical element in ensuring that the integration of artificial intelligence into the workplace increases employee well-being, efficiency, and overall success.

With its rapid advancements, artificial intelligence is revolutionizing various fields and industries, from healthcare to self-driving vehicles and financial services. While the potential benefits are obvious, the ethical, cognitive, and ergonomic implications are just as important. Cognitive ergonomics is a sub-branch of ergonomics that deals with the design and evaluation of systems and technologies that support human cognitive processes such as perception, attention, memory, and decision-making. The field of cognitive ergonomics, which primarily focuses on Optimizing human-system interaction is the key to ensuring that artificial intelligence systems are designed and implemented in a way that aligns with human capacities, abilities, and cognitive limitations . Current AI implementations typically adopt a technology-driven focus, and employees are expected to adapt to the technology. In this technology-driven focus, the performance, performance, and accuracy of AI are optimized, but these aspects are considered separately. This point of view raises various critical considerations that are often neglected in the design and implementation of advanced technologies and sometimes have disastrous consequences. From the point of view of ergonomics, the design of artificial intelligence should be transferred from a technology-oriented focus to a systemic and human perspective. By applying a focus on personnel, artificial intelligence should be meaningfully and safely designed and integrated into work processes with the aim of optimizing overall system performance and people's well-being.

Published
2023-12-31
Section
Articles