Patients' Satisfaction with Inpatient Services in Selected Wards of Some Hospitals Affiliated to Yazd Shahid Sadoughi University of Medical Sciences in 2016
Abstract
Introduction: Patient satisfaction with health care indicates the organizational performance of a hospital. The level of patient satisfaction depends on factors such as ability of the physician, observance of the patient's rights, and quality of treatment. The aim of this study was to investigate the level of patient satisfaction with the provision of inpatient services in selected wards of some hospitals affiliated to Yazd Shahid Sadoughi University of Medical Sciences in 2016.
Methods: The present study was a descriptive cross-sectional research. Shahid Sadoughi, Shahid Rahnemoun, Afshar, Ziaei Ardakan, and Fatemeh Al-Zahra Mehriz hospitals were selected to conduct the study. Inpatients were included in the statistical population. The total sample size with an error of 5% was estimated at 1056 people. A researcher-made questionnaire was applied to collect the study data. Data analysis was performed using SPSS software version 21 and frequency, mean, median, and exponential distribution tables were used to describe the findings.
Results: The initial population was estimated at 83531 people. In order to reduce the error, a higher sample size (1527 people) was considered. The highest number of patients was from Afshar Hospital (24.6%). The average level of patient satisfaction with the physician was 4.30, with the nursing services was 4.23, with the nursing assist services was 4.25, with the service staff was 4.45, and with the welfare facilities was 4.33. Patients' satisfaction with the service staff was higher than other dimensions. In total, 95.2% of patients were satisfied with the provided services.
Conclusion: The authorities are recommended to plan the necessary interventions in order to improve the quality of care provided by medical personnel and eliminate patients’ dissatisfaction with the help of hospital officials. To this end, the patient rights should be observed by all personnel.
