Evaluation the satisfaction of patients referred to the School of Dentistry, Shahid Sadoughi University of Medical Sciences in Yazd, 2018

Abstract

Introduction: According to the need to know about patient satisfaction in Shahid Sadoughi Dentistry School of Yazd, this study was conducted to evaluate the satisfaction of patients referred to the Department of Restorative, Endodontics, Periodontology, Prosthodontics and Comprehensive Therapy in 2018.

Methods: In this descriptive cross-sectional study, the satisfaction rate of 267 patients referred to the School of Dentistry in 5 sections (Periodontics, Endodontics, Restorative, Prosthodontics, and Comprehensive Therapy) at the end of treatment was evaluated using a Dental Satisfaction Questionnaire (DSQ). The questionnaire contained 19 questions in 3 areas: pain, access, and quality of treatment. Data were analyzed by SPSS software version 17 and also t-test and ANOVA. The significance level in this study was considered 0.05.

Results: The mean age of patients in this study was 31. 9 ± 11.4 that 63.7% of them were female. According to the results, the mean total score of satisfaction in the studied patients was 68.8 ± 9.2 from 100, and the mean score in area of pain, access, and quality of treatment was 63.9, 65.9 and 71.7, respectively. There was no significant relationship between patients' satisfaction and age, sex, place of residence and different departments of the faculty (P≥0.05), there was only a significant increase in the field of pain satisfaction with increasing age (P = 0.014).

Conclusion: The average satisfaction score of patients referring to Shahid Sadoughi Dentistry School of Yazd in the five sections was 68.8 and was desirable. Considering the degree of satisfaction, more effort is needed to increase the satisfaction of patients.