Factors Affecting Organization Performance Assessment: A Comprehensive Review

Ali Janati; Masoumeh Gholizadeh; Alireza Hajizadeh; Rona Bahreini

doi:10.18502/htaa.v4i2.6229

Ali Janati Department of Health Services Management, Iranian Center of Excellence in Health Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran
Masoumeh Gholizadeh Department of Health Services Management, Iranian Center of Excellence in Health Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran
Alireza Hajizadeh Tabriz Health Services Management Research Center, Iranian Center of Excellence in Health Management, Student Research Committee, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran
Rona Bahreini Tabriz Health Services Management Research Center, Iranian Center of Excellence in Health Management, Student Research Committee, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran

DOI: https://doi.org/10.18502/htaa.v4i2.6229

Abstract

Context: Regular performance assessment is the basis of effective managerial decision-making, which is crucial to increasing the productivity of an organization. A distinct characteristic of an effective performance assessment is the implementation of various methods that assess the conformity with multiple indicators and criteria. The present comprehensive review aimed to extract the factors affecting the performance assessment of the organization.

Methods: We conducted a comprehensive search in databases, including PubMed, Embase, SID, and Magiran, in January 2020. Inclusion criteria were articles with the English language and available full-text ones that were about influential factors on organization performance assessment. Two independent reviewers checked the research process and screening of the articles. Content analysis was used for data synthesis.

Results: A total of 18 articles were included in this study. Factors influencing organizational performance assessment were categorized into three themes and 22 sub-themes. The themes included performance assessment indicators, performance assessment criteria, and background factors in performance assessment.

Conclusions: Indicators, criteria, and background factors provide a framework for assessing the organization’s overall performance. An organization can manage its human resources effectively and efficiently by considering all effective factors. Identification and classification of influential factors can be of help for managers and decision-makers in creating a performance assessment system. Keywords:Organizational Performance Assessment; Measurement; Organizations; Occupational Groups